How to Redeem a Gift Card or Promo Code

Redeeming Gift Cards and Promo Codes

How to Redeem a Code

1. Sign in to your account.
2. Go to Account Settings → Redeem Gift Card or Code.
3. Enter the code exactly as printed — codes are case-sensitive.
4. Click Redeem.
5. The credit or offer is applied immediately and confirmed on screen and by email.

What to Know About Gift Card Credit

• Gift card credit is applied to your next billing cycle. If the credit exceeds your monthly fee, the remainder carries over to subsequent months.
• Gift card credit cannot be exchanged for cash.
• Each code can only be redeemed once and cannot be transferred.

Code Not Working? Here Are All the Possible Reasons

• Typo or wrong case: Codes are case-sensitive. Double-check every character — the letter O vs. the number 0 and the letter I vs. the number 1 are common mistakes. Try re-entering the code carefully.
• Already redeemed: Each code can only be used once. If you received the code from someone else, it may have already been used. Contact the sender to confirm.
• Expired: Gift cards and promo codes have expiry dates. Check the card or email for the expiry date. Expired codes cannot be extended.
• Region-locked: Some codes are only valid in the country where they were purchased. If you are in a different country from where the card was bought, the code will not work.
• Free trial code on an existing account: Promo codes for free trials can only be redeemed on accounts that have never had a paid subscription. They cannot be applied to existing paid or previously paid accounts.

Still Not Working?

Contact our support team with the code and your proof of purchase (receipt or order confirmation). We will investigate and resolve the issue.